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Forest River Expands Call Center to Improve Owner Experience

01.06.2026 13:25 1 min 1 source РУС
RV PRO ENG
Forest River Expands Call Center to Improve Owner Experience
Original source: RV PRO

Forest River Inc. announced the expansion of its Customer Call Center to support RV owners, including those without active warranties. Since launching over a year ago, the company reports that 94% of callers are connected without waiting, and overall answer rates exceed 90%. Inbound call volume dropped by 20%, and over a third of calls are handled without transfer. The call center operates daily from 8 a.m. to 8 p.m. EST, with a 12-month Net Promoter Score (NPS) of 93.

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