Richard McDowall from Girvan (according to other sources, from Ayrshire) said his family faced 'dirty and unhygienic' conditions in a 'gold standard' caravan at Wemyss Bay Holiday Park in Inverclyde. He paid £500 for the weekend to celebrate his daughter's 10th birthday.
Inside, there were holes in walls, stains on carpets and curtains, and broken fences and cracked paving slabs outside. After complaining, the family had to wait several hours before being moved. Eventually, the park offered a full refund, which McDowall accepted.
A Parkdean spokesperson admitted standards were not met and said the caravan was thoroughly cleaned and repaired after the family left.