A family from Scotland reported that their £550 holiday at Parkdean Resorts in Wemyss Bay was spoiled by the unsanitary condition of their rented caravan. According to Kayleigh MacPherson Gourlay, who has an immune deficiency, there were bloodstains on seats, human faeces on the toilet curtain, dirty men's underwear under seats, and bags of dog waste by the door.
The family immediately notified staff, who promised a deep clean, but stains remained afterwards. No alternative accommodation was offered due to the park being fully booked. As compensation, the family was offered £60 vouchers, which they found insulting.
A park representative acknowledged that cleanliness standards were not met, stated that a deep clean was carried out, and said a goodwill gesture was offered for a future visit.