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Incidents ES Spain
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Customer accuses Roadsurfer of charging for pre-existing damage

13.07.2026 18:06 1 min 1 source
www.ocu.org SPA
Customer accuses Roadsurfer of charging for pre-existing damage
Original source: www.ocu.org

A customer who rented a motorhome from Roadsurfer from June 16 to 27, 2026, claims the company is trying to charge for damage that existed before the rental. During pickup in Viladecans, the awning was found to deploy unevenly and had a broken support leg held together with worn duct tape. Employee Leonardo noted this on his tablet, but the company's first damage assessment attributed the awning damage to the customer. The customer provided timestamped photos, yet Roadsurfer demands payment for the awning and a broken rear light (€715 for the part and €406 for labor), threatening legal action. The company lacks a customer service phone number, does not return deposits, and does not cover awning damage under any of its three insurance plans.

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Aggregated by OpenVan.camp from the public sources listed below, with AI-assisted translation and summary. We always link to the original source. Machine translation may differ from the original -- check the source for important details. Images and content remain the property of their respective owners. Copyright information

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Customer accuses Roadsurfer of charging for pre-existing damage

13.07.2026 www.ocu.org SPA Original source
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Updated: 11.07.2026

Sin plomo 95

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