A customer who rented a motorhome from Roadsurfer from June 16 to 27, 2026, claims the company is trying to charge for damage that existed before the rental. During pickup in Viladecans, the awning was found to deploy unevenly and had a broken support leg held together with worn duct tape. Employee Leonardo noted this on his tablet, but the company's first damage assessment attributed the awning damage to the customer. The customer provided timestamped photos, yet Roadsurfer demands payment for the awning and a broken rear light (€715 for the part and €406 for labor), threatening legal action. The company lacks a customer service phone number, does not return deposits, and does not cover awning damage under any of its three insurance plans.
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