A family from Oxford endured a 'holiday from hell' at Haven's Devon Cliffs Holiday Park in Exmouth, Devon. Terry Stockford, his fiancée Jemma Higgs and her two children stayed in a caravan where a bed bug outbreak occurred. Stockford woke up with approximately 120 bites covering his body and required medical attention. The family was forced to sleep in their car.
The park offered a full refund, £200 in vouchers and alternative accommodation. However, due to prescribed antibiotics, Stockford could not drive, forcing the family to extend their stay. A Haven spokesperson apologised and confirmed the caravan was treated by a pest control service. The family stated they would not return.