RVTI and RVWA held Level 1 courses for women at Alliance RV, while technician Tony Pivo completed Level 2 training. Meanwhile, analysis shows service department problems stem from execution, not training.
The RV industry continues efforts to upskill personnel. Alliance RV, in partnership with RV Technical Institute (RVTI) and RV Women's Alliance (RVWA), conducted a Level 1 course for female employees. The program covers seven key systems: propane, electrical, plumbing, appliances, body, generator, and chassis. Training aims to prepare staff for pre-delivery inspections.
Meanwhile, technician Tony Pivo completed Level 2 training at RVTI. The program includes theoretical knowledge of all systems, including gas, electrical, and water equipment, as well as chassis. According to the institute, successful completion enables basic diagnostics and repairs.
However, analysis of dealer service departments revealed systemic execution issues, not a lack of training. A significant portion of technician hours remains unbilled due to failures in work estimation, planning, and workflow control. Management often invests in training and systems but fails to ensure daily adherence to procedures and financial accountability.