Training Programs
Alliance RV, in partnership with the RV Technical Institute (RVTI) and the RV Women's Alliance (RVWA), conducted a specialized Level 1 training program for female employees. The course covers seven key RV systems: propane, electrical, plumbing, appliances, body, generator, and chassis. The training aims to enhance technical qualifications for pre-delivery inspections.
Meanwhile, technician Tony Pivo completed Level 2 training at RVTI. The program includes theoretical knowledge of all systems, including gas, electrical, and water equipment, as well as chassis. According to the institute, successful completion enables basic diagnostics and repairs.
Service Department Challenges
An analysis of RV dealer service departments revealed systemic execution problems rather than a lack of training. A significant amount of technician work time goes unbilled due to failures in work estimation, planning, and workflow control. Management often invests in training and systems but fails to ensure daily adherence to procedures and financial accountability for results.